Category: Media releases
Leveraging intelligent coverage and capacity-based analytics, Unison FWA enables MTN’s sales representatives with real-time insights on the most suitable packages for each customer’s specific needs and location. This ensures that customers receive optimal service at competitive prices with adequate coverage.
Effective subscriber management enables MTN to maintain network stability and better optimise resource allocation, contributing to a more reliable and consistent user experience for all. Furthermore, by safeguarding revenue streams, MTN can continue to invest in network infrastructure and service enhancements.
Amith Maharaj, Executive Network Design and Planning at MTN, expressed, “Our collaboration with WIM Technologies exemplifies our dedication to providing customers with exceptional FWA services. With enhanced network governance, personalised package recommendations, and optimised network performance, MTN’s customers can anticipate a superior home internet experience.”
Anshul Malhotra, CEO of WIM Technologies at WIM Technologies, echoed this sentiment, adding, “We are thrilled to partner with MTN to elevate their FWA offerings. Unison FWA represents our commitment to empowering telecommunications providers with innovative solutions that enhance customer satisfaction and network performance.”
This partnership further solidifies MTN’s position as a leading provider of digital solutions dedicated to driving Africa’s progress. With the introduction of Unison FWA, MTN’s home broadband customers can look forward to a superior and unrivalled experience characterised by reliability, consistency, and personalised service.
Leveraging innovative technology and strategic partnerships to combat gender-based violence (GBV), MTN Group today announces our participation in the global “UNiTE! Invest to Prevent Violence against Women & Girls” campaign. Our involvement underscores our commitment to creating safer, more equitable environments for women and girls.
UNiTE! is a 16-day campaign of activism against the scourge of GBV which affects around 736 million women worldwide. The campaign focuses on breaking the barriers of silence and stigma that often surround GBV, empowering women to stand strong and speak out.
According to the World Health Organization, in sub-Saharan Africa a third of women have experienced physical or sexual violence by an intimate partner. This surpasses the global average of 20%. Shockingly, one in five women (20%) in the region has experienced violence in the past year, compared to 13% globally.
“The staggering number of women affected by gender-based violence globally requires more than just awareness – it demands action,” says MTN Group Chief Sustainability and Corporate Affairs Officer Nompilo Morafo.
“GBV is a crisis that transcends borders and cultures. As Africa’s leading communications company, we are uniquely positioned to use our resources and reach to make a tangible difference. Leveraging the power of technology as a social catalyst, we, together with all those involved in the UNiTE! campaign, contribute to making our communities safer.“
MTN urges everyone to participate during the 16 Days of Activism against GBV campaign, amplifying the voices of survivors and activists, supporting women’s organisations, and strengthening feminist movements towards a common goal.
The collective call to action is to empower survivors, reduce and prevent violence against women and girls, and protect women’s rights, while simultaneously educating male allies and providing resources that can lead to further harm reduction. The time for silence is over; it is time to ACT, to EMPOWER, and be the CHANGE!
Every year the United Nations marks 16 Days of Activism against GBV. The campaign runs from 25 November to 10 December and acts to shed light on the urgent need for collective action to combat GBV globally.
MTN Group’s website provides a wealth of information on GBV, including tools and resources and emergency contacts across numerous markets.
For more information, please visit https://www.mtn.com/16-days-of-activism/.
NEC Corporation and MTN Group are pleased to announce the successful deployment of Africa’s first 400G optical transponder solution, Phoenix. This initiative marks a significant milestone for the telecommunications industry in Africa, with the potential to revolutionise the way optical networks are built and operated, thereby transforming internet delivery across the continent.
Phoenix is part of the Telecom Infra Project’s (TIP) Open Optical and Packet Transport (OOPT) project group, a collaborative effort involving multiple telecom operators and technology providers. The solution has met TIP’s rigorous test requirements, earning it a Controlled Environment Silver Badge, indicative of its readiness for deployment.
“We are thrilled to receive the Silver Badge recognition from TIP, acknowledging our commitment to promoting open and disaggregated solutions with the Phoenix optical transponder,” said Sou Satou, Senior Director of the Network Solutions Business Division at NEC Corporation. “Our dedication to TIP and the development of open products in the optical transport market remains a top priority for NEC,” she added.
The deployment of Phoenix is designed to accelerate internet connectivity and optimise network operations, thereby democratising access to information. It aims to make affordable internet more widely available across Africa, fulfilling a critical societal need.
Demonstrating its commitment to innovation, MTN has embraced this state-of-the-art technology, integrating it into its production network, specifically across its optical network between Johannesburg and Centurion in South Africa, further demonstrating the technology’s interoperability and backwards compatibility.
“The deployment of Phoenix with NEC Corporation is a significant step toward fulfilling a crucial promise to our customers, to deliver accessible, reliable, and fast internet,” said Amith Maharaj, Executive – Network Design and Planning. “This initiative is part of our ongoing efforts to embrace the latest technologies available that ultimately empower communities across Africa,” he added.
Phoenix is a network device, known as a white box L0/L1 transponder, that can transmit data at speeds of up to 400 gigabits per second. Its disaggregated nature allows it to be programmed to run any vendor’s software, offering operators unprecedented flexibility in hardware and software selection. This disaggregation leads to cost reductions, accelerates innovation, and enables quicker and easier deployment of new network services.
“Disaggregation is the future of networking, and we are proud to be at the forefront of this evolution,” said Anthony Laing, General Manager of Networking at NEC XON. “Through our partnership with MTN, we’ve established NEC XON as a trusted leader in disaggregated networking.”
By leading in the adoption of Phoenix, NEC Corporation and MTN Group are setting a precedent for telecom operators worldwide, offering a scalable and cost-efficient solution that meets the burgeoning demands of a digitally connected society.
MTN Group Limited (MTN) has appointed Computershare Investor Services (Pty) Limited (Computershare) as the authorised service provider to manage the process of locating shareholders with unclaimed dividends. The objective is to update and verify shareholder information to facilitate the disbursement of any outstanding dividends.
Since the commencement of this initiative, a substantial number of shareholders have updated their records, leading to the successful distribution of over R17 million in dividends. In collaboration with Computershare, MTN continues to exercise due diligence in tracing shareholders to ensure the timely payment of unclaimed dividends.
Computershare has been entrusted with the task of identifying these shareholders, obtaining the necessary documents to verify and update their information, and facilitating the payment of any outstanding dividends owed to them.
In collaboration with Computershare, MTN remains dedicated to reaching its shareholders and ensuring they receive their dividends. If you are a shareholder who has not yet claimed your dividends or know someone who owns MTN shares and has not received their dividends, we urge you to act.
For shareholders who have not yet updated their details or claimed their dividends, the process is as follows:
- Visit the dedicated portal: MTN Unclaimed Entitlements
- Contact Computershare directly via phone at 0800 202 360 or +27 11 870 8206
- Alternatively, email MTNAssetReunification@computershare.co.za for further assistance
To expedite the process, please have your identification documents, proof of bank account, and other supporting documents ready if your shareholder profile requires updating. This procedure is part of our commitment to the Financial Intelligence Centre Act (FICA) verification process.
MTN and Computershare are dedicated to reuniting shareholders with their unclaimed dividends. We encourage all shareholders to take advantage of this opportunity to claim what is rightfully theirs.
MTN’s Fintech business is pleased to announce the appointment of Patrick Attoungbre as the Chief Executive Officer (CEO) of MTN Fintech Côte d’Ivoire, effective November 2023. In assuming this role, Patrick will drive MTN’s Fintech business in Côte d’Ivoire, marking a significant milestone in the company’s expansion.
Bringing a wealth of experience in the telecommunications and fintech sectors, particularly within the African continent, Patrick has nearly two decades of expertise. His previous executive roles within the MTN Group have positioned him as a highly respected leader in the industry.
Serigne Dioum, Group Fintech CEO at MTN, expressed his enthusiasm, saying, “We look forward to working with Patrick as we continue to innovate and shape the future of fintech in Côte d’Ivoire. His experience and leadership will undoubtedly drive our success in the market.”
During Patrick’s tenure as Chief Marketing Officer (CMO) for MTN Côte d’Ivoire, he played a pivotal role in reshaping the MTN brand and making substantial contributions to the country’s telecommunications sector. Over a three-year period, his leadership resulted in outstanding performance, marked by revenue growth, increased subscriber numbers, and a greater market share for MTN.
Before his time in Côte d’Ivoire, Patrick served as the CMO for MTN Cameroon, where he successfully enhanced the commercial function. Additionally, he achieved remarkable success by launching the mobile money business in MTN Congo Brazzaville, transforming it into one of the group’s most thriving mobile money operations.
Patrick is a distinguished alumnus of the Wharton School at the University of Pennsylvania, where he earned his MBA. He also holds a Master’s degree in Logistics from the Institut National Polytechnique FHB in Côte d’Ivoire.
He takes the helm from Acting CEO, Gedeon Agbe, who demonstrated exceptional leadership in guiding the team during the transition period from July to October 2023. We extend our sincerest gratitude to Gedeon for his outstanding contributions during this period.
Driven to offer Africans hope, dignity and opportunity, MTN Group this week celebrated the 25th anniversary of MTN Rwanda at a gala event attended by President Paul Kagame and other dignitaries.
President Kagame commended MTN for its commitment over the years: “Who else would have found it easy to invest in a country that had just emerged from our tragic history, as we know it? We took risks, both of us, you took a risk with us, and we took a risk with you, but here, 25 years later I think we can say we are happy. “
Speaking at the gala event held on the sidelines of Mobile World Congress Kigali, he added: “It’s not an understatement, it’s real, it is something we need to celebrate. I have no doubt, we will do even much better in the near future.”
MTN Group President and CEO Ralph Mupita thanked the government and people of Rwanda for their support: “MTN Rwanda’s journey reflects our commitment to connecting Rwandans, and we thank all our stakeholders for travelling this path with us.”
He added: “An enabling environment is one of the key requirements for MTN’s work to extend digital and financial inclusion across the continent, which aims to give Africans hope, dignity and opportunity.”
MTN Rwanda CEO Mapula Bodibe said the company was dedicated to driving economic and social development: “We will continue to invest in Rwanda and are committed to continuing to work with the government and people of this beautiful country to achieve our shared goal of a prosperous and digitally connected nation.”
Bodibe also expressed gratitude to MTN Rwanda’s people: “I extend my heartfelt appreciation to the exceptional leadership and dedicated staff of MTN Rwanda. Their unwavering commitment, hard work, and passion have been instrumental in our success and have enabled us to make a meaningful impact on the lives of Rwandans.”
The company continues investing in networks and systems to expand its reach and deliver the benefits of a modern connected life to all Rwandans.
MTN Rwandacell PLC (MTN Rwanda) showcased the nation’s first-ever live 5G network technology demonstration at the opening of the Mobile World Congress (MWC) Africa in Kigali. This exhibition, first revealed during the Presidential tour of the conference, underscores MTN Rwanda’s dedication to remaining at the forefront of leading technological progress and its unwavering commitment to delivering the most advanced and reliable connectivity solutions to Rwandans in response to the soaring demand for faster and more reliable mobile and fixed Broadband connectivity.
“5G represents more than speed; it’s a gateway to a world of endless possibilities. It holds the potential to revolutionize sectors such as healthcare, education, agriculture, and many more. For instance, with 5G, remote medical consultations and procedures could become a norm, significantly impacting healthcare accessibility in remote areas.” stated Mapula Bodibe, MTN Rwanda CEO. “Demonstrating new technology is not just about staying at the forefront of innovation; it’s about exploring new ways to improve the everyday lives of Rwandans and positioning the nation as a technology leader on the continent,” she added.
5G has the potential to transform Rwanda’s digital landscape, ushering in an era of unparalleled innovation and connectivity. 5G technology aims to provide access to advanced and high-speed mobile internet services and reduced latency, significantly enhancing internet user experience. With its transformative power, 5G will not only elevate digital experiences but also fuel economic growth and further drive the country’s digital inclusion agenda.
The 5G technology demonstration marks a new era for internet connectivity in Rwanda and exemplifies MTN Rwanda’s unwavering commitment to innovation and its dedication to enhancing the lives of Rwandans with leading network connectivity solutions. With 5G, Rwanda is poised to offer enhanced digital experiences and emerge as a leader for digital advancements on the African continent.
The Chief Executive Officers (CEOs) of six of Africa’s largest Mobile Network Operators convened at MWC Kigali to consider the opportunities and challenges for deeper partnerships with African governments to drive digital inclusion and mobile infrastructure development across the continent.
In consideration of these opportunities and challenges, the CEOs engaged with His Excellency President Paul Kagame, Head of State for the Republic of Rwanda, the MWC host and Chair of the Smart Africa board, who was supported by the Honourable Ms Paula Ingabire, the Rwanda Minister of Information and Communications and Innovation.
The CEOs noted the achievements made to date by the mobile sector against the aspirations and objectives of key global and continental goals, such as the UN Sustainable Development Goals (SDGs), Agenda 2063, and the Smart Africa’s Vision of creating a Single Digital Market by 2030.
The CEOs believe that a truly connected, dynamic Africa, enabled by the power of inclusive mobile connectivity, is within our collective grasp – but to make it a reality, and close the connectivity and usage gaps for good, deep political support will be required, across both existing and new partnerships. A key dependency is the need to build the right conditions for digital infrastructure investment across Africa.
Mobile technologies and services are key enablers for that vision. And tangible progress has been made. In the first 10 years of Agenda 2063 (2013-2023), mobile operators in Africa invested more than US$70 bn in building mobile infrastructure, bringing close to 85% of the African population into mobile broadband connectivity (compared to 95% global average). However, more than 680 million people, equivalent to three in five people (60%), live in areas covered by a mobile broadband network in Africa but do not subscribe to mobile broadband services.
Mobile operators in Sub-Saharan Africa invest US$ 6-8bn per year in capital expenditure, nearly 20% of their revenues, but significant additional investments are needed to achieve the ambitious targets of connecting everyone to the internet and digitally transforming Africa.
The CEOs today stated their commitment to collaborate with Africa’s nation-states’ transformational plans, placing added focus on four priority areas where governments, working in partnership with the mobile sector, have the opportunity to drive digital inclusion, economic growth and environmental transformation:
Priority 1: Driving inclusive connectivity through fiscal and other policy reforms.
Reforming fiscal policy will improve affordability for consumers and incentivise investments by operators given that taxes and fees account for 30% of industry revenues according to the GSMA Mobile Tax Policy and Digital Development report. While this may not be the means to an end, we also acknowledge and commit to the need to create a healthy competitive environment through other policy reforms such as infrastructure sharing, and national roaming among others.
Priority 2: Closing the Investment gap for building broadband infrastructure.
The World Bank projects that $100bn is required to achieve universal connectivity in Africa. The UN Broadband Commission in 2021, released the 21st Century Financing Models for Bridging Broadband Connectivity Gaps. We are working with the UN BB Commission to implement the recommendations, which require regulatory support for new financing models for the digital infrastructure and include all digital economy beneficiaries.
Priority 3: Environmental Impact.
Climate action is important to operators across SSA with MTN, Orange and Vodacom committed to net zero carbon emissions by 2040 and Airtel Africa by 2050. These commitments include targets to approximately halve their carbon emissions over the next 10 years.
The Mobile Industry Commitment.
The industry currently contributes $170bn (8.1%) to GDP across the Sub-Saharan region and commits to spend another $75bn, which will yield an expected $210bn to Sub-Saharan Africa’s GDP by 2030. Additionally, this will result in an additional 200 million unique mobile subscribers, taking the total population coverage to nearly 700 million by 2030 i.e. 50% penetration as a percentage of population. In line with the above, the industry pledges to develop partnerships aligned with the country’s priorities and their business objectives in the form of a social compact for creating shared value.
Achieving a connected Africa requires true partnership.
Success is a team game. And further political support, across the continent, is essential to register meaningful progress. This includes facilitating the right market structures and conditions to avoid unnecessary fragmentation and policies that support the investment environment needed for success.
Therefore, The CEOs call on African leaders and policymakers to partner on digital development with the mobile industry by reimagining existing structures and developing targeted new policies that accelerate the positive and inclusive impacts of mobile technologies to close the investment and usage gaps. For example:
1: Tax rationalization for the mobile industry through the development of targeted fiscal policy reforms that support economic growth and digital development, deepening digital and financial inclusion & aligned with national targets. E.g. removal of tax on low-cost smartphones and sector-specific tax.
2: Regulatory support to implement the recommendations of the UN Broadband Commission’s ‘21st Century Financing Models for Bridging Broadband Connectivity Gaps’. To promote investment models for digital infrastructure which include all digital economy beneficiaries.
3: Climate Action policies to improve access to renewable electricity for corporate buyers, are essential for the mobile industry to achieve their climate targets.
Today, the industry has come together at MWC Kigali to focus on these key priorities and commitments and drive meaningful policy progress in a spirit of cooperation, in a conversation with His Excellency Paul Kagame, President of Rwanda and Smart Africa Board Chair.
Together, we believe passionately in the power of mobile to act as a catalyst for economic and social inclusion across Africa. We extend an open invitation to other African Heads of State to engage with us in driving solutions that focus on deepening digital and financial inclusion in the continent for the benefit of all African citizens.
Signatories:
Segun Ogunsanya, Chief Executive Officer, Airtel Africa Group
Hassanein Hiridjee, Chief Executive Officer, AXIAN Group
Frehiwot Tamru, Chief Executive Officer, Ethio Telecommunications
Ralph Mupita, President and Group Chief Executive Officer, MTN Group
Jerome Henique, Chief Executive Officer, Orange Middle East and Africa
Shameel Joosub, Chief Executive Officer, Vodacom Group
As a founding partner of the Mobile World Congress (MWC) Africa, MTN is delighted to announce its active participation in the forthcoming 2023 event. Scheduled for 17-19 October 2023 at the Kigali Convention Centre in Rwanda, our executive team will engage in pivotal dialogues with international industry leaders and esteemed African policymakers. These discussions aim to inspire conversations, ignite innovative ideas, and cultivate collaborative initiatives, all directed towards forging a more connected and inclusive future for every African.
The theme for this year’s MWC event, ‘Velocity: Unleashing Tomorrow’s Technology – Today,’ aligns seamlessly with MTN’s enduring commitment to Africa. We are dedicated to delivering digital solutions that not only empower but also enrich the lives of everyone on the continent, thereby actualising the benefits of a modern, connected life.
“The need for innovation, digital transformation and financial inclusion has never been greater. MTN is committed to collaborate with stakeholders who share our vision of finding solutions that empower communities, restore dignity and foster shared prosperity.”
Ralph Mupita, MTN Group President and CEO
Meet our speakers at MWC
The digital transformation journey in Africa is a transformative force that is empowering communities, governments, and businesses alike. Recognising the magnitude of this shift, MTN is committed to leading the charge. Our executives will once again take centre stage to engage in crucial dialogues with international industry leaders and esteemed African policymakers. The objective? To steer the conversation towards expediting digital inclusion across the continent. For us, the journey towards a digitally inclusive Africa is a collective mission, not a distant dream. We are steadfast in our belief that technology has the power to uplift, connect, and catalyse progress. By pooling our resources and expertise, we can seize this moment to make a digitally inclusive future a reality for all.
Visit our exhibition stand at MWC Africa
Discover the future of connectivity and innovation at the MTN Exhibition stand! Step into a world of possibilities and explore the latest digital solutions that are reshaping Africa’s landscape.
MTN Rwanda – Explore 25 years in Rwanda
For a quarter-century, MTN Rwanda has been at the forefront of transforming telecommunications in Rwanda. Established in 1998, our journey in Rwanda has been characterised by relentless innovation, robust connectivity, and an unwavering commitment to enriching the lives of the Rwandan people. From launching mobile services to leading digital inclusion efforts, MTN Rwanda has played a pivotal role in connecting communities, businesses, and individuals alike. As part of the 25-year celebrations, MTN Rwanda is privileged to host a delegation of senior MTN executives from all our operations. These leaders will contribute to key business dialogues at MWC Africa and engage substantively with Rwandan stakeholders. Their presence and participation underscores MTN’s commitment to Rwanda and our collective vision for a digitally connected nation.
As we celebrate this momentous milestone, we invite you to explore our timeline to see how our journey has unfolded.
MTN Group President and CEO Ralph Mupita celebrates 25 years in Rwanda
MTN, Africa’s leading telecommunications service provider, is elevating customer experience through a transformative partnership with global consulting firm Accenture and customer experience solutions provider Genesys. This initiative aims to redefine customer care for MTN’s subscribers by leveraging cloud-native solutions and advanced AI capabilities to drive customer-centric innovation and operational excellence.
The Genesys Cloud CX platform, a pivotal component of this transformative programme, is engineered with cutting-edge AI capabilities. It incorporates natural language processing to understand customer queries more intuitively and machine learning algorithms to adapt and improve over time. These advanced technologies work in tandem to provide real-time insights and analytics that are invaluable for decision-making.
For MTN’s expansive network of thousands of agents, this means the ability to offer a service that is not just efficient but also highly personalized. The platform’s AI-driven analytics allow agents to understand customer behaviour and preferences and tailor interactions to individual needs. This level of customization significantly enhances customer satisfaction and fosters loyalty, setting a new standard for customer engagement in the telecommunications industry.
“As we navigate the complexities of a digital world, this transition to a leading-edge cloud-native Contact Centre as a Service (CCaaS) solution serves as a cornerstone for reimagining customer care,” says MTN’s Group Chief Information Officer, Nikos Angelopoulos. “Our collaboration with Accenture and Genesys produced a scalable and adaptable solution that empowers our agents to better serve customers and positions us for long-term growth and operational efficiency.”
Cornelia van Heerden, Executive Customer Experience Operations for MTN South Africa, adds, “We aim to go beyond resolving queries to becoming a trusted partner in our customers’ digital journeys, offering a seamless experience across multiple touchpoints.”
Over the past year, MTN Operating Companies in several countries, including South Africa, Nigeria, and Uganda, have successfully transitioned to the Genesys Cloud CX platform. “This initiative is a testament to our resolve to adapt and grow with our customers, proactively meeting their ever-changing needs,” says Enzo Scarcella, MTN’s Group Chief Consumer Officer.
In South Africa alone, the transformation has yielded a 40% year-on-year reduction in call volume, demonstrating the initiative’s immediate impact on operational excellence. “Digital transformation is not just about adopting new technology; it’s about unlocking new ways to add value to our customers and our business. Our collaboration with industry leaders Accenture and Genesys underscores our commitment to delivering world-class service and operational results,” Angelopoulos adds.
Commenting on MTN’s ongoing technology revolution, Nitesh Singh, Accenture Africa’s CMT Lead, says, “We are proud to partner with MTN and bring our breadth of technological and business capabilities through the Genesys platform to reimagine the customer service offering. We have assisted MTN Group to create value through intelligent decision-making in a competitive business environment by optimizing costs and building resilient, elastic cloud technology.”
Genesys Account Director (Africa), Luisa Coetzee, concludes, “Genesys is pleased to partner with MTN Group in their customer experience transformation journey, collaborating with the different opcos to orchestrate personalized and empathetic experiences for their customer’s unique needs and meeting them where they are. The Genesys Cloud platform enables us to deliver value for all as it is architected to promote better Employee (EX) and Customer (CX) Experiences.”